FAQ
No. We have regular store hours in Idaho Falls, ID. If you are local to the area, please stop by during our normal business hours or contact us for an appointment. You may also find us at many competitions. Lastly, we are happy to help you over the phone. You may call the front desk of Extreme Ballroom Company, and leave a message for Sparkle City. We will return your call as soon as possible.
Sparkle City
2873 E 14 N
Ammon, ID 83401
(208) 522-0176
At this time, we only ship to the contiguous 48 states.
We accept all major credit cards, Apple Pay, and cash. If you need to set up an account to accommodate a payment plan, you may contact our bookkeeper, Trisha Randall. Delivery is made once the balance of an order is paid in full.
All acceptable returns and exchanges must be initiated within 14 days of receipt of purchase and be unworn/unused with the tags still intact.
If you are returning a pair of unused shoes under our Guarantee Fit, please send an email to extremesparklecity@gmail.com with your Guarantee Fit code and the reason our fit does not work for you. We will contact you to finalize the details of your replacement pair of shoes and arrange for return shipping of your original purchase.
If you are returning clothing items, they must be unworn and with their tags still intact. You may exchange an item for a different size at no cost. If you do not want to exchange the item, you may return it for a refund to your original method of payment minus a 10% restocking fee. Return shipping is the responsibility of the customer unless it is due to a manufacturer's defect. Please email us at extremeparklecity@gmail.com for a return authorization code. We will not accept returns without an authorization code.
Non-clothing items purchased off our website or in person at our store or a competition are final. This includes earrings, hair pins, hairspray, tanning lotions, shoe brushes, collar stays, etc.
We calculate shipping based on the overall weight of your order.
Yes! We are excited to offer the ballroom community a place to sell and purchase gently shoes (in current IDS styles that Extreme uses for competition)
If you are interested in consigning your gently used shoes, please visit us at Sparkle City or find us at a competition near you.
Please note: the consignor and not Sparkle City own consignment items. We are not responsible for lost or damaged items. We also work to encourage fair pricing of all items accepted for consignment, but the consignor makes the final decision regarding pricing.
We do not rent costumes or shoes.
Yes! We would love to work with you to outfit your ballroom program. We offer a 20% discount to ballroom programs purchasing 10 or more pieces of syllabus wear at a time. Please reach out to Gina at extremesparklecity@gmail.com to discuss your needs.